WEB PRIVACY STATEMENT
Chelsea Planning & Consulting Pty Ltd t/as Credit Fix Solutions (from herein noted as CFS within this document) is committed to protecting and maintaining the privacy of your personal and health information in accordance with these terms.
The purpose of this statement
This statement advises visitors to CFS’s website of the information collected when they visit, how this information may be used, and whether it may be disclosed.
Further information on privacy management at CFS can be found in the Privacy Policy document here.
The Privacy Policy outlines the company’s responsibilities under the Privacy Act 1988 (Cth)
and the Health Records and Information Privacy Act 2002.
If you have any questions regarding this policy, please contact the company’s Privacy Office at [email protected].
Visiting the Website
Information Automatically Logged
CFS may record server addresses, domain names, IP addresses, dates and times of visits to the site, pages accessed, and documents downloaded. This information is collected for statistical purposes only.
CFS will not attempt to identify individual visitors from this information, except where required by law.
External Links
CFS is not responsible for the privacy practices or content of external websites linked from this site. Links are provided for convenience and do not imply endorsement.
Collection of Personal Information
Certain applications on this website may require you to submit personal information via online forms. CFS will only request information necessary to complete an enquiry or service, including:
- your full name, date of birth, and other personal information such as gender; and
- your contact details, including email address, postal and residential address, and telephone number(s).
Any information collected via the website is delivered to the appropriate staff member for action.
Purpose of Collection of Personal Information
We collect personal information only to the extent reasonably necessary for our purposes, which include:
- establishing identity and assessing applications;
- pricing, designing, and administering products and services;
- managing customer relationships;
- system administration, troubleshooting, and security;
- risk management and fraud prevention;
- billing, invoicing, and payment collection;
- marketing communications and research;
- business improvement and customer experience enhancement;
- legal compliance;
- use in legal proceedings; and
- other lawful uses.
If a customer does not identify themselves sufficiently, it may be impractical for us to provide services.
Disclosure of Personal Information
Disclosure within Australia
We may disclose personal information to:
- service providers and contractors bound by confidentiality;
- administrative service providers (e.g. payment processors); and
- government agencies where required by law.
We only use or disclose information for the purposes it was collected unless consent is given, disclosure is legally required, or it is reasonably necessary for enforcement activities.
Disclosure Outside Australia
Personal information may be disclosed to overseas recipients where:
- you have provided consent;
- disclosure is required by law; or
- disclosure assists law enforcement.
By using our services and websites, you consent to overseas data storage as outlined in this policy.
Storage and Security of Personal Information
Personal information is stored securely in electronic format. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification, or disclosure.
Access-controlled systems, encryption, and secure offsite storage are used where applicable. Records are retained for seven (7) years unless lawfully destroyed earlier.
Access and Correction
You may request access to or correction of your personal information by emailing [email protected].
Requests are handled within a reasonable timeframe (usually within 30 days).
Cookies
Cookies are used for authentication, security, functionality, and remarketing. Browser settings can be adjusted to reject cookies, although this may affect site functionality.
Direct Marketing and Research
By opting in, you consent to receiving marketing communications. You may unsubscribe at any time using the instructions provided.
Remarketing
CFS may use third-party vendors such as Google for remarketing. Google privacy information. You may opt out of personalised ads here.
Public Forums
Information shared in public forums becomes public information.
Notifiable Data Breaches
If an eligible data breach occurs, we will notify affected individuals and the Office of the Australian Information Commissioner where required.
Contact Us
Privacy concerns or complaints should be submitted in writing to [email protected].
You may also contact us by mail at: Credit Fix Solutions, Level 14, 3 Parramatta Square, 153 Macquarie Street, Parramatta NSW 2150,
or by phone on 02 8896 6256.
If unsatisfied with our response, complaints may be lodged with AFCA. Our AFCA member number is 82962.
Changes to This Policy
This policy may be updated from time to time. Continued use of our services indicates acceptance of the current policy.
